FAQ

Frequently Asked Questions (FAQ)

Last updated: March 16, 2026

1. What products do you sell?

Aurisco specializes in men’s bags, including stylish and functional bags designed for everyday use, travel, work, and casual wear.

2. Where do you ship?

Currently, we only ship to Poland. We may expand to additional countries in the future.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.
Estimated delivery time to Poland is 5–12 business days after the order has been shipped.

Please note that delivery times may vary depending on the shipping carrier and external factors.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available). Tracking information may take up to 48 hours to update.

5. How much does shipping cost?

Shipping costs are calculated at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions on selected orders.

6. What payment methods do you accept?

We accept secure payments through the payment methods available at checkout. All transactions are processed through secure payment providers.

7. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible after placing the order. Once an order has been processed or shipped, changes may no longer be possible.

8. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order with photos of the issue so we can assist you with a solution.

9. How can I contact customer support?

If you have any questions or need assistance, you can contact us using the information below:

Email: blumerpokakoezr@gmx.net
Phone: +40 755 224 818

Business address:
Strada Horia 5
505100 Codlea
Romania

10. Do you offer refunds or returns?

If you are not satisfied with your purchase, please contact us and we will guide you through the return or refund process according to our Return & Refund Policy.